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| − | | colspan="9" style="background-color:#d9d9d9;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | George Thompson ( Phil Marlow )
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| − | | colspan="9" style="background-color:#ffffff;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | Increase disk space on buttercup
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:0.5pt solid #00000a;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | #
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Change Request Ref No.:'''
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| − | '''(CMO Use Only)'''
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| − | | colspan="9" style="background-color:#d9d9d9;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | <span style="color:#c00000;">'''00756N'''</span>
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:0.5pt solid #00000a;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | Ticket Number:
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| − | | colspan="4" style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" |
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| − | | colspan="2" align=center style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | ''or''
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| − | | align=center style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | n/a
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | ☒
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Special Request Category:'''
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Date of Request:'''
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| − | | colspan="9" style="background-color:#ffffff;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | 2016/11/03
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Date of Expected CMB Review:'''
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| − | | colspan="9" style="background-color:#d9d9d9;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | 2016/11/10
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| − | | style="border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:0.5pt solid #00000a;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | #
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Request Category:'''
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Requesting Team:'''
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| − | | colspan="3" style="background-color:#d9d9d9;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | Other: (if ''Other'', please state, right)
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Reason for Request:'''
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| − | | colspan="3" style="background-color:#ffffff;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | (If ''Project'', please give name, right)
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| − | | colspan="3" style="background-color:#ffffff;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" |
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:0.5pt solid #00000a;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | #
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Reason for Change:'''
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| − | | colspan="9" style="background-color:#d9d9d9;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | The used disk space on buttercup has grown to 98% in the root partition. This is primarily due to the large quantity of files being stored in the sftp server.
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| − | | style="border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:0.5pt solid #00000a;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | #
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Description of Change:'''
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| − | | colspan="9" style="background-color:#ffffff;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | To increase the size of the root partition by expanding the disk in VMWare and performing the appropriate configuration tasks on buttercup server to expand the filesystem
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Date the change required by:'''
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| − | | colspan="9" style="background-color:#ffffff;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | <span style="background-color:#ffff00;">2016/11/13 09:</span><span style="background-color:#ffff00;">I’ve changed this as no changes can take place in the week of approval unless urgent.
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| − | </span><span style="background-color:#ffff00;">00</span>
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Which service(s) will be affected and what are the associated risks:'''
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| − | There will be 2 small outages lasting minutes each while the server is being rebooted.
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Who will actually do the change:'''
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| − | | colspan="9" style="background-color:#ffffff;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | George Thompson
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''How long will the change take to implement:'''
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| − | There will be short outages for the sftp server, the web services running on buttercup including the software download site downloads.gold.ac.uk
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''What is the impact of ''not'' making the change?'''
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| − | | colspan="9" style="background-color:#d9d9d9;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | The server will run out of space and become unusable
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| − | | colspan="9" style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | This is to associate the change with a ''Business Relationship Manager'' for the department requesting the change and to ensure that the BRM is consulted on the Communications plans.
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| − | Has the BRM Ratified the communications plan:
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| − | {| style="border-spacing:0;width:115.596cm;"
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| − | || Yes ☠No ☒
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| − | | style="background-color:#d9d9d9;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Pre-Communications Plan:'''
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| − | {| style="border-spacing:0;width:13.347cm;"
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| − | |- style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;"
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| − | | align=center| '''Date (by)'''
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| − | | align=center| '''Message'''
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| − | | align=center| '''How?'''
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| − | | align=center| '''By Whom?'''
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| − | | align=center| '''To Stakeholder(s)'''
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| − | 2016-11-11
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| − | | style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;" |
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| − | Dear all,
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| − | The RFC below is about to commence.
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| − | '''RFC Number:''' 00756N
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| − | '''RFC Title:''' Increase disk space on buttercup
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| − | '''Footprints Number:''' if applicable
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| − | This change is service affecting and will affect anyone saving files to Buttercup.
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| − | | style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;" |
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| − | email
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| − | | style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;" |
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| − | George
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| − | | style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;" |
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| − | Rad, infra, csapps and helpdeskstaff
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| − | <span style="background-color:#ffff00;">Silxo</span>
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| − | <span style="background-color:#ffff00;">Dennis Rovegno</span>
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| − | <span style="background-color:#ffff00;">Terry Blow</span>
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| − | <span style="background-color:#ffff00;">Stacey Bean</span>
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| − | | style="border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:0.5pt solid #00000a;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | #
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Post-Communications Plan:'''
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| − | | colspan="9" style="background-color:#ffffff;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" |
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| − |
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| − | {| style="border-spacing:0;width:13.347cm;"
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| − | |- style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;"
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| − | | align=center| '''Date (by)'''
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| − | | align=center| '''Message'''
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| − | | align=center| '''How?'''
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| − | | align=center| '''By Whom?'''
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| − | | align=center| '''To Stakeholder(s)'''
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| − | | style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;" |
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| − | 2016-11-11
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| − | | style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;" |
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| − | Dear all,
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| − | The change has successfully been implemented for:
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| − | '''RFC Number:''' 00756N
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| − | '''RFC Title:''' Increase diskspace on buttercup
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| − | '''Footprints number:''' n/a
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| − | | style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;" |
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| − | email
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| − | | style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;" |
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| − | George
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| − | | style="border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.191cm;padding-right:0.191cm;" | Rad, infra, csapps and helpdeskstaff
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| − | <span style="background-color:#ffff00;">Silxo</span>
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| − | <span style="background-color:#ffff00;">Dennis Rovegno</span>
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| − | <span style="background-color:#ffff00;">Terry Blow</span>
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| − | <span style="background-color:#ffff00;">Stacey Bean</span>
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| − | <span style="background-color:#ffff00;">CMB</span>
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| − | |-
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| − | |}
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:0.5pt solid #00000a;border-right:none;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | #
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| − |
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| − | | style="background-color:#ffffff;border-top:0.5pt solid #00000a;border-bottom:0.5pt solid #00000a;border-left:none;border-right:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | '''Implementation Plan:'''
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| − | | colspan="9" style="background-color:#ffffff;border:0.5pt solid #00000a;padding-top:0cm;padding-bottom:0cm;padding-left:0.159cm;padding-right:0.15cm;" | Reference Document :
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| − | [https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1006371 https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1006371]
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| − | Itemised steps:
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| − | 1. Check Veeam backups to ensure the last backup was successful, and that no Veeam backup is scheduled during the work.
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